General Questions

What makes your clothing OEM agency different from others?


Our agency stands out for its commitment to quality, customization, and sustainability, all within the renowned framework of Made in Japan manufacturing. We specialize in offering low minimum order quantities, allowing businesses of all sizes to access premium, customizable clothing options. Our one-stop service covers everything from garment production to custom tags and packaging, ensuring a seamless experience for our clients.

Why choose Made in Japan products for my clothing line?


Made in Japan products are globally recognized for their superior quality, craftsmanship, and attention to detail. Our manufacturing processes adhere to stringent standards, ensuring that every product is not only durable but also ethically made. Choosing Made in Japan for your clothing line means investing in products that your customers will love for their quality and sustainability.

What types of clothing and accessories can you manufacture?


We offer a wide range of customizable clothing and accessories, including t-shirts, hoodies, jackets, tote bags, and more. Our capabilities extend to various materials and designs, allowing us to cater to specific client needs, whether for fashion, corporate wear, or promotional items.

How do you ensure the quality of your products?


Quality is at the core of everything we do. Our products undergo rigorous quality control checks at each stage of production, from material selection to final assembly. We adhere to high standards and certifications, ensuring every item meets our clients' expectations and our own commitment to excellence.

How do you support sustainability in your manufacturing processes?


Sustainability is integral to our operations. We utilize eco-friendly materials, adopt energy-efficient manufacturing techniques, and implement waste reduction measures. Our commitment extends to sourcing ethically produced materials and engaging in practices that minimize our environmental impact.

Do you provide any warranty or guarantee on the quality of your products?


Yes, we provide a warranty on the quality and craftsmanship of our products. Our warranty covers manufacturing defects for a period after delivery, offering peace of mind and assurance in the quality of our products.

Customization and Design

What kind of customization options do you offer?


Our customization options range from fabric selection, color, printing, and embroidery to custom tags and packaging. We work closely with clients to bring their vision to life, offering design consultations and prototypes to ensure the final product exceeds expectations.

Can I work directly with your designers to create custom products?


Absolutely! We encourage collaboration between our clients and our in-house design team. This partnership allows us to fully understand your vision and create products that perfectly align with your brand's identity.

Do you offer eco-friendly or sustainable material options for customization?


Yes, we offer a variety of eco-friendly and sustainable materials, including organic cotton, recycled polyester, and bamboo fabric. We're committed to providing options that not only meet our clients' quality standards but also their sustainability goals.

Order Process

Can I request samples before placing a large order?


Yes, we understand the importance of quality assurance. We offer sample production so you can evaluate the product before committing to a larger order. This process ensures that your requirements are met with the highest quality standards.

What is your minimum order quantity (MOQ)?


Our MOQ is designed to be flexible, accommodating both small businesses and larger orders. We pride ourselves on offering low MOQs to help our clients manage inventory effectively and scale their operations as needed.

How do I start an order with your agency?


Starting an order is simple. Contact us through our website or email with your product requirements and design ideas. Our team will then guide you through the design, sampling, and production process, ensuring a smooth and transparent experience from start to finish.

Pricing and Payment

What are your payment terms and conditions?


We require a deposit to begin production, with the balance due upon completion and prior to shipping. Our terms are designed to be fair and transparent, ensuring a strong partnership with our clients.

Are there any hidden costs or fees I should be aware of?


We believe in transparency. All costs will be clearly outlined in our initial quote, including any potential charges for custom designs or specific materials. There are no hidden fees; any additional costs will be discussed and approved by you.

How are pricing adjustments handled for large or complex orders?


For large or complex orders, pricing may be adjusted to reflect the additional resources required. We strive to offer competitive pricing and will work with you to find a solution that meets your budget and production needs.

Shipping and Delivery

What are your lead times from order to delivery?


Lead times vary depending on the complexity and size of the order. Generally, our production lead time is 4-6 weeks, with shipping time additional. We always strive to meet our clients' deadlines and will discuss timelines in detail at the start of the project.

Do you offer international shipping, and what are the associated costs?


Yes, we offer international shipping to numerous countries. Shipping costs depend on the destination, weight, and size of the order. We'll provide an estimated shipping cost at the time of your order and work to find the most efficient and cost-effective shipping solution.

How do you handle customs and import duties for international orders?


Customs and import duties vary by country and are the responsibility of the recipient. We can provide an estimate of these costs at the time of your order and offer guidance on handling these processes, but we recommend consulting with a local customs broker for detailed advice.

Sustainability and Ethics

Can you provide more details on your ethical sourcing practices?


Our commitment to ethical sourcing is at the heart of our operations. We work exclusively with suppliers who share our values of fair labor practices and environmental stewardship. Our sourcing team conducts regular audits to ensure compliance with these principles.